CouponReach Data Protection & Data Ownership Policy

Dated 23 November 2023

1. Overview

CouponReach is committed to protecting the privacy, security, and ownership rights of all users and their customers. This Policy outlines how data is collected, stored, processed, protected, and who legally owns the information captured within the CouponReach platform.

By using CouponReach, you agree to the practices described in this Policy.

2. Data Ownership

2.1 Business Owner / Account Owner Data

All data that is created, uploaded, or captured within your CouponReach account—including but not limited to:

• Customers and subscriber details
• Coupons & voucher data
• Campaign setup information
• Redemption records
• Business profile information

is solely owned by the Business Owner (the account holder).

CouponReach does not claim ownership of any user-generated or customer data stored in your account.

2.2 How We Use Your Data

We only access your data for:

• Technical support
• Bug fixing
• System maintenance
• Security reviews
• Improving platform performance

We never sell, trade, rent, or use your data for marketing without explicit consent.

3. Data Storage & Hosting

3.1 Hosting Provider

CouponReach is hosted on secure servers provided by:

Liquid Web – Fully Managed Cloud Hosting

This includes:

• Encrypted storage
• 24/7 server monitoring
• Advanced firewalls & security
• Enterprise-grade infrastructure
• Regular backups

3.2 Geographic Location of Storage

Data is stored in Liquid Web’s U.S.-based datacenters unless otherwise specified.

3.3 Storage Method

Data is stored using industry-standard security protocols including:

• Encrypted databases (AES-256 encryption at rest)
• Encrypted data in transit (HTTPS / TLS 1.2+)
• Private VLANs & network-level security
• Role-based access control (RBAC)

4. Data Protection Practices

We follow leading security practices including:

• SOC-compliant infrastructure
• Daily backups & redundancy
• Secure password hashing
• Multi-layer access controls
• Protection against unauthorized access
• Regular security audits and VAPT scans

We continually update our systems to protect against emerging vulnerabilities.

5. Customer & Consumer Privacy Compliance

CouponReach operates in compliance with major data privacy regulations including:

5.1 CCPA (California Consumer Privacy Act)

We support full compliance with CCPA. Consumers have the right to:

• Know what personal data is collected
• Request access to their information
• Request deletion of their information
• Opt-out of data sharing

CouponReach does not sell customer data and does not share it with third parties for marketing purposes. Please be assured that your data is 100% safe and is always kept confidential.

5.2 GDPR Principles (Where Applicable)

While GDPR is primarily for EU users, we voluntarily align with core GDPR privacy principles:

• Data minimization
• Purpose limitation
• Transparency
• User control

6. Who Has Access to Your Data

Only the following may access your data:

1. You and authorized members of your team
2. CouponReach technical staff, strictly for troubleshooting or system maintenance
3. Regulatory authorities, only if legally required (rare case)

We maintain internal access logs for transparency.

7. Data Retention & Deletion

7.1 Retention

Your data remains stored in your account as long as your subscription is active.

7.2 Account Cancellation

Upon cancellation:

• You may request full data export
• Data will be permanently deleted within 30–90 days
• Backups containing fragments may persist temporarily but are automatically purged

8. User Responsibilities

Users must:

• Maintain secure passwords
• Restrict staff access appropriately
• Comply with applicable consumer privacy laws in their own regions
• Not misuse customer data obtained via CouponReach

9. Updates to This Policy

This policy may be updated to align with new regulations or security practices. Any changes will be communicated within the app or through email notifications.

10. Contact Information

For any questions regarding data privacy, ownership, or protection:

CouponReach Support Team

Email: support@mylocalagency.co

Website: https://app.couponreach.co